Objective: Improving Service and Enhancing Efficiency
TVV is known for offering easy and straightforward storage services. To further enhance the ease of services, they wanted to streamline the process of customer arrival notifications and pick-up orders. The starting point for the digitalization of operations was to simplify and reduce the amount of work required from customers while simultaneously improving the efficiency of the company’s own staff by automating routine tasks related to inventory management.
Our common goal was to implement a customer-centric ordering and pick-up service for clients. Customer focus in this project was represented by designing with the customer’s operations in mind, aiming to eliminate unnecessary or labor-intensive tasks.